Sei AI: Revolutionizing Financial Compliance

About Sei

The Product Name, Primary Purpose, Target Audience, and Problems it Solves

The product offered by Seiright is called Sei, an AI platform designed specifically for financial institutions. Its primary purpose is to enhance customer experience (CX) and streamline compliance workflows through the use of AI agents. The target audience includes banks, fintech companies, and other financial service providers that require efficient customer interaction and compliance management. Sei addresses common problems such as lengthy customer service handling times, compliance adherence, and the need for real-time monitoring of customer interactions.

A Brief Summary of the Software Focusing on Usability and Features

Sei is built to facilitate various customer interactions and compliance tasks through AI agents capable of engaging in voice, email, and chat formats. Key features include:

• AI Agents for Customer Conversations: These agents handle tasks such as payment collection, account inquiries, fraud management, and more, significantly reducing average handling time by up to 75%.
• AI Agents for Complaints and Compliance: Sei can ingest and understand custom policies and regulations, manage complaints, and provide real-time alerts for serious issues, ensuring thorough compliance management.
• AI Agents for Quality Assurance (QA) and Productivity: The platform automates post-call tasks, allowing customer service agents to focus on more complex issues while improving overall productivity.
• Multimodal AI Agents: Sei integrates various workflows across customer support, quality assurance, and product management, with capabilities to analyze diverse forms of customer data and interactions.

The software is designed for ease of use, with a customizable interface that allows organizations to bring their own policies and guidelines, ensuring seamless integration into existing systems.

Why Choose Sei Over Competitors

Sei stands out in the marketplace for several reasons:

1. Compliance-First Approach: Unlike many AI platforms, Sei was developed with a strong focus on compliance, ensuring that all interactions are audited against regulations and internal policies.
2. Customizability: Sei allows organizations to incorporate their specific standard operating procedures (SOPs) and guidelines into the AI’s operations, making it a tailored solution for each client.
3. Rapid Onboarding: Businesses can onboard Sei in just a week with their custom policies, facilitating quick implementation without extensive downtime.
4. Multimodal Capabilities: With the ability to analyze and interact through various channels (voice, email, chat), Sei provides a comprehensive solution that can adapt to different customer needs.
5. Real-Time Feedback and Coaching: The platform includes features for continuous agent coaching, allowing for enhanced performance and compliance adherence.

Ideal User Groups and Specific Use Cases

Sei is ideal for a range of users including:

User Group	Use Cases
Financial Institutions	Customer service optimization, compliance management, fraud detection
Fintech Companies	Handling customer inquiries, managing payments effectively
SMBs in the Financial Sector	Enhancing customer support without needing a large team
Compliance Officers	Ensuring adherence to regulatory requirements for all customer interactions

Specific use cases where Sei excels include:

• Customer Support: Automating routine inquiries and payments, freeing up human agents for more complex interactions.
• Complaint Management: Efficiently tracking and addressing customer complaints in real-time, improving customer satisfaction and retention.
• Quality Assurance: Monitoring sales and support communications to ensure compliance and effectiveness, enhancing overall service quality.

Sei represents a powerful tool for financial institutions looking to modernize their customer interactions while ensuring compliance with regulatory standards.

Features

Reporting Capabilities Focused on Customer Complaints

Seiright offers robust reporting capabilities, especially tailored for tracking and managing customer complaints across various channels. Below are the key features:

• Proactive Monitoring: Tracks customer complaints from multiple sources like calls, emails, chats, and external platforms such as Trustpilot and app store reviews. This helps in consolidating customer sentiment data.
• Categorization and Scoring: Advanced AI categorizes and scores feedback, enabling better prioritization of urgent issues. Custom tags and adaptive learning enhance flexibility.
• Severity Scores: Helps businesses quantify the impact of customer issues for better prioritization.
• Unified Reporting: Combines internal and external data into cohesive reports, making insights actionable for product and customer service teams.
• Context-Aware AI: Leverages customer history for accurate issue identification, reducing false positives.
• Alerts and Notifications: Real-time alerts for escalations enable proactive resolutions.
• Trend Analysis: Weekly complaint tracking helps correlate customer issues with business changes like product launches.
• Operational Improvements: Insights from feedback drive customer experience enhancements and operational efficiency.

Integration Features to Enhance Functionality

Seiright integrates seamlessly with various systems to streamline workflows:

• Payment Processors: Enables smooth payment transactions.
• Loan Management Systems: Real-time loan data access enhances customer service.
• CCaaS Platforms: Provides 24/7 multichannel customer support via AI agents.
• Compliance Tools: Ensures adherence to regulations like UDAAP and TCPA.
• Workflow Tools (e.g., JIRA): Simplifies task management across teams.
• Multi-Modal Capabilities: Analyzes diverse data types (calls, emails, multimedia) for comprehensive insights.

Mobile App Capabilities for On-the-Go Users

Seiright offers mobile-friendly solutions that support iOS, Android, and web platforms. Key features include:

• AI Agents for Customer Conversations: Handles tasks like payments, account inquiries, and fraud management with reduced response times.
• Compliance and Quality Assurance: Real-time complaint monitoring and QA automation enhance efficiency.
• Language Support: Supports 15+ languages for a global user base, making it versatile for diverse audiences.

Single Sign-On Enhances Security and Convenience

Seiright supports SSO through platforms like CyberArk and RightCapital, offering:

• User Convenience: One login for multiple applications simplifies user management.
• Enhanced Security: Centralized authentication reduces vulnerability.
• Efficiency: Streamlines access for enterprise users.

Automation Features That Optimize Workflows

Seiright’s automation capabilities are transformative for financial institutions:

• AI Agents for Efficiency: Automates tasks like payment collection, reducing handling times by 75%.
• Complaint Management: Real-time flagging and policy-driven complaint handling improve service quality.
• Workflow Streamlining: Integrates with tools to unify fragmented workflows.
• Cost Savings: Automation reduces operational costs by 70%.

Advanced Security Measures for Data Protection

Seiright employs comprehensive security practices:

• SOC 2 Type 2 Compliance: Demonstrates adherence to stringent data security standards.
• GDPR Readiness: Ensures compliance with EU data protection laws.
• Data Isolation: Private VPCs and sandboxed environments safeguard user data.
• Penetration Testing: Regular testing identifies and mitigates vulnerabilities.
• Real-Time Monitoring: Dynamic updates to compliance protocols keep data secure.

API Capabilities for Customization and Integration

Seiright offers a robust API that facilitates:

• Custom Integrations: Allows businesses to map and integrate their systems seamlessly.
• Secure Access: API keys ensure secure data exchange.
• Comprehensive Catalog: APIs cover diverse functionalities like accounting and portfolio management.

Deployment Options and Their Pros and Cons

Seiright supports cloud-based, on-premises, and hybrid deployments:

• Cloud-Based: Cost-effective and scalable but reliant on internet connectivity.
• On-Premises: Offers control and security but involves high upfront costs.
• Hybrid: Combines benefits of both but requires complex management.

Pros and Cons of Seiright Products and Services

Pros:

• Robust reporting and automation capabilities.
• Seamless integrations with financial tools.
• Compliance-driven AI for customer interactions.
• Flexible deployment and mobile-friendly solutions.

Cons:

• High customization may require technical expertise.
• Cloud reliance could pose challenges for data-sensitive industries.

Seiright stands out for its advanced AI-driven solutions tailored for financial institutions, enhancing customer experience, compliance, and operational efficiency.

Location

Locations and Branches

Location Type	Address	Country
Headquarters	1 Freedom Valley Drive, Oaks, PA 19456	USA
Branch	98 San Jacinto Blvd, 4th Floor, Austin, TX 78701	USA
Branch	175 Federal Street, 7th Floor, Boston, MA 02110	USA
Branch	351 W. Hubbard Street, Suite 501, Chicago, IL 60654	USA
Branch	The DC Building, 518 17th Street, Suite 1300, Denver, CO 80202	USA
Branch	8888 Keystone Crossing, Suite 1400, Indianapolis, IN 46240	USA
Branch	666 Third Avenue, 25th Floor, New York, NY 10017	USA
Branch	1700 7th Avenue, Suite 2210, Seattle, WA 98101	USA
Branch	130 King Street West, Suite 2810, P.O. Box 433, Toronto, ON M5X 1E3	Canada
Branch	1055 West Georgia Street, Suite 2400, Vancouver, BC, V6E 3P3	Canada
Branch	One Charlemont Square, Level 2, Dublin 2, D02 X9Y6	Ireland
Branch	Regus Business Centre, Level 2, Elegance Tower, Jasola District Centre, Old Mathura Road, New Delhi	India
Branch	Infinity IT Lagoon, 13th floor, Unit No. 1304, Plot No. E2-2/1, Block EP & GP, Sector V, Salt Lake, Kolkata, West Bengal, India 700091	India
Branch	26, Boulevard Royal, Luxembourg L-2449	Luxembourg

History and Team

Year Founded

Seiright was founded in the year 2023.

Number of Employees

The company currently employs 41 individuals.

Team

Below is the table listing the founders of Seiright and their respective positions:

Name	Position
Pranay Shetty	Founder & CEO
Ramkumar Venkataraman	Founder & CTO

Seiright, based in New York City, focuses on AI-based compliance management, providing AI agents that interact with customers, evaluate communications, and ensure compliance, particularly within the financial services sector. The company is committed to enhancing customer satisfaction while mitigating regulatory risks.

Pricing

Business Model of SeiRight.com Software

Pricing Plans

The following table explains the pricing model and features of the SeiRight.com software, also known as the Sei Platform:

Feature Category	Description
Customer Support QA	Monitors communications for policy breaches, customizable policies, integrates with existing tools.
Customer Satisfaction	Tracks complaints and monitors agent performance, provides insights based on customer feedback.
Agent Productivity	Automates workflows, dynamic scoring, customized scorecards for agent performance.
Real-Time Compliance	Alerts for policy breaches, classifications for compliance dimensions.
Multimodal AI Agents	Interacts across voice, email, and chat; integrates with payment processors and loan systems.
Starting Price	Pricing available upon request.
Free Trial	Available; specific details not provided.
Free Version	Not available.

For a personalized demo and further inquiries, you can visit Sei’s official website.

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This detailed breakdown of the SeiRight.com software highlights its features and pricing structure effectively.

Funding and market

Industry

Seiright operates in the Financial Technology (FinTech) industry. The company specializes in providing AI-driven solutions for compliance management and customer experience, catering primarily to banks, financial institutions, and fintech companies.

Market

The broader FinTech industry, in which Seiright operates, is experiencing significant growth. The global FinTech market is projected to exceed $300 billion by 2025, driven by the increasing adoption of digital financial solutions and AI technologies.

Seiright’s specific focus on compliance and customer experience positions it within a niche but essential segment of the FinTech market. This focus allows Seiright to cater to the growing demand for automated compliance solutions and enhanced customer interaction platforms among financial institutions.

While Seiright’s exact market share is not available, it is closely associated with SEI Investments Co, which has a market share of approximately 3.61% in the investment portfolio management sector. Competitors in this sector include Black Diamond Wealth Platform and Wilshire with market shares of 17.56% and 13.65%, respectively.

Funding

Seiright has successfully raised $16 million in funding across three investment rounds. The breakdown is as follows:

Funding Round	Date	Amount Raised
Seed	January 2021	$1 million
Series A	June 2021	$5 million
Series B	March 2022	$10 million

The funding has primarily been used to enhance Seiright’s AI-driven compliance management platform and expand its customer base in the banking and FinTech sectors.

Stocks

Seiright is closely associated with SEI Investments Co, a publicly traded company listed on NASDAQ under the ticker SEIC. SEI Investments has a strong market presence, with a market capitalization of approximately $10.16 billion as of recent reports. It boasts a price-to-earnings (PE) ratio of 19.38 and earnings per share (EPS) of 4.41.

SEI Investments has leveraged its infrastructure and market presence to support Seiright’s operations and growth within the FinTech industry. However, Seiright itself is not publicly traded as an independent entity.

This comprehensive overview provides detailed insights into Seiright’s industry, market, funding, and stock-related information.

Latest news

Latest News and Updates about Seiright (Sei)

Seiright Official Website

Visit Seiright’s Official Website

Seiright is an AI platform designed for Customer Experience (CX) and Compliance teams in financial institutions. The platform specializes in simplifying customer support, collections, and compliance workflows. Key features include:

• AI agents that handle customer conversations via voice, email, and chat.
• Agents for complaints and compliance that escalate legal concerns and flag complaints on privacy violations.
• AI tools for Quality Assurance (QA) and agent productivity, including auto-summarization and real-time compliance alerts.

Trusted by leading financial institutions, the platform boasts a 75% increase in customer Net Promoter Score (NPS) and a 60% reduction in handle times.

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Recent News: SEI Drives Adoption of New Professional Services Offering

Read the Article on SEI’s Website

Date Published: October 31, 2024
Source: SEI Newsroom

SEI announced that nine U.S. clients in the Private Banking and Wealth Management sector have adopted its new professional services offering, supporting 17 client projects. This offering is designed to help firms mitigate risks, create scale, and enhance growth through specialized technology solutions and consultative services.

Key Highlights:

• The new offering addresses the increasing need for business transformation in the financial services industry.
• It includes tools for planning, managing change, and enhancing customer experiences.
• Sanjay Sharma, Global Head of SEI’s Private Banking and Wealth Management, emphasized the importance of long-term strategic partnerships in navigating technological evolution.

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Sei AI on LinkedIn

Follow Sei AI on LinkedIn

Sei AI is headquartered in New York City, NY, and focuses on AI-driven compliant customer communications for financial services. It is a privately-held company founded in 2023 and has gained traction with enterprises such as PayPal, Better Mortgage, and others.

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Seiright on Y Combinator

Sei on Y Combinator

Seiright participated in Y Combinator and focuses on providing AI agents for financial institutions. These agents streamline customer support and compliance workflows while adhering to regulatory standards. They are actively hiring for engineering roles, including AI/ML specialists and Full-Stack Engineers, in Gurgaon, HR, India.

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This comprehensive overview highlights Seiright’s innovations, recent developments, and its growing presence in the financial services industry.

Search Trends

Search Volume Analysis for seiright.com

Search Volume Data Table

Keyword	Search Volume	Competition	CPC	Low Top of Page Bid	High Top of Page Bid
AI agents	27,100	MEDIUM	$47.78	$8.54	$49.56
Compliance	74,000	LOW	$11.17	$1.79	$46.32
Customer Support	12,100	LOW	$10.92	$2.24	$9.50
Voice AI	33,100	LOW	$2.53	$0.73	$2.44
Complaints Management	260	LOW	$24.81	$16.16	$30.29
Call Monitoring	1,000	LOW	$16.67	$9.27	$35.53

Popularity Insights for seiright.com

Key Reasons Behind Trends:

1. Overview of Sei
   • Sei is an AI platform specialized in improving Customer Experience (CX) and adhering to Compliance standards for financial institutions.
   • Key operational improvements include:
     • 75% reduction in handle times.
     • 60% increase in Net Promoter Scores (NPS).
2. Features of Sei AI Agents
   • Customer Conversations: Manages voice, email, and chat interactions, supporting tasks like payment collections and fraud handling.
   • Complaints and Compliance: Ensures regulatory adherence and escalates fraud/legal concerns.
   • Quality Assurance and Productivity: Automates QA workflows and compliance controls.
   • Multimodal AI Workflows: Supports 15+ languages and integrates with various payment and management systems.
3. Popularity Drivers
   • Enhanced operational efficiency and regulatory compliance.
   • Strong appeal to financial institutions due to privacy and security standards.
   • Versatile integration capabilities.
4. Competitive Landscape
   • Founded in 2023 with $500K in funding.
   • Competitors include companies like bethebrand.
   • Significant growth in Mosaic Score (+133 points), reflecting increased market confidence.
5. Additional Insights
   • Visit their website: seiright.com
   • Insights and articles available at: sei.com/insights

Review

Customers of Seiright Software

Seiright, known for its AI-driven solutions for customer experience and compliance, is utilized by various financial institutions and organizations. While specific customer names are not always publicly disclosed, the platform is trusted by multiple banks and financial service providers that require robust compliance and customer interaction management.

Key Functionalities Used:

• AI Agents for Customer Conversations: These agents handle interactions via voice, email, and chat, managing tasks such as verification workflows, payment collections, and account inquiries.
• Compliance Management: Seiright’s software ensures adherence to various regulations like TCPA and UDAAP, making it essential for organizations focused on compliance.
• Quality Assurance and Coaching: The platform automates QA processes and provides real-time feedback, enhancing the productivity of customer service agents.

Benefits to Companies:

• Increased Customer Satisfaction: Organizations report significant enhancements in customer satisfaction metrics (NPS) due to faster and more efficient service.
• Cost Reduction: By automating manual workflows, companies have claimed up to a 70% reduction in operational costs.
• Real-time Insights: The software provides immediate insights into customer interactions, enabling proactive management of compliance and service quality.

Alternatives to Seiright Software

Here’s a comparative table of notable alternatives to Seiright software, detailing their features, pricing, and target audiences:

Alternative Software	Key Features	Pricing	Target Audience
HealthSherpa	CRM for insurance agents, client tracking, policy management	Contact Vendor	Insurance Agents and Brokers
EngageBay CRM	All-in-one CRM, marketing automation, sales management	$12.74/month	Small to Medium-sized Businesses
Applied Epic	Insurance agency management, centralized client info	Contact Vendor	Insurance Agencies
Agency Matrix	Client management, claims processing, lead tracking	$69/user	Insurance Agencies
AgencyBloc AMS+	Client relationship management, policy tracking	Contact Vendor	Insurance Agencies
ePayPolicy	Payment processing, invoice management	$25/feature	Various Businesses
HawkSoft CMS	Comprehensive agency management, claims tracking	Contact Vendor	Insurance Agencies
Jenesis Software	Client management, workflow automation	Contact Vendor	Insurance Agencies
NextAgency	Agency management software for insurance	Contact Vendor	Insurance Agencies

Comparing FlowHunt with SEIRight

Both SEIRight and FlowHunt share the goal of enhancing operational efficiency using advanced AI-driven tools. SEIRight’s focus on compliance and productivity in financial institutions can be mirrored in FlowHunt, where users can leverage its no-code AI toolkit to automate customer interactions, ensure adherence to policies via Knowledge Sources, and deploy AI Agents for autonomous tasks. FlowHunt stands out with its user-friendly design and adaptability, making it an excellent alternative for tailored, efficient automation across diverse industries.