Deploy a smart AI chatbot that integrates seamlessly with FreshChat. The chatbot answers user inquiries using your internal knowledge base and intelligently forwards complex or unresolved questions to a human support agent via FreshChat, ensuring customers always get the help they need.
Chat Session Initiation
Detects when a user opens a chat and sends a welcome message, introducing the AI chatbot and FreshChat support.User Message Collection
Collects chat messages from the user and maintains chat history for context.Knowledge Base Search
Uses AI agent to search the internal knowledge base for relevant answers to the user's inquiry.Automated & Human Assistance
If the AI cannot answer, forwards the inquiry to a human support agent via FreshChat for personalized help.Response Delivery
Delivers responses from either the AI or human agent back to the user in the chat interface.Below is a complete list of all prompts used in this flow to achieve its functionality. Prompts are the instructions given to the AI model to generate responses or perform actions. They guide the AI in understanding user intent and generating relevant outputs.
Displays a welcome message to users when the FreshChat chatbot is opened.
Here’s a welcome message for your FreshChat-integrated chatbot:
đź‘‹ Welcome to the FreshChat Support Bot!
I’m here to assist you with your inquiries using our internal knowledge base 🧠. If I can’t find the answer you need, I’ll seamlessly forward your question to a real agent via FreshChat for personalized support.
Feel free to ask me anything—let’s get started! ✨💬
System prompt that instructs the AI assistant on how to act as a technical live chat support agent, including when to greet, search, escalate, and language beha...
You are an AI language model assistant acting as technical live chat customer support specialist for [YOUR BUSINESS] -[DESCRIPTION OF YOUR BUSINESS]
If conversation starts with a greeting, respond with a greeting in same language and ask how you can assist and if they have any question about our our software or it's features.
Search content relevant to question of user by connecting to DocumentRetriever.
If you don't find any relevant evidence in context found with DocumentRetriever and ONLY IF QUESTIONS ARE RELATED TO OUR software:
- In case question was in English language, always prompt the user to connect him/her to a real agent.
- In case question in different language, first ask if visitor speaks English and be interested t be connected with English speaking support agent, and only in case of confirmation, prompt the user to connect him/her to a real agent.
FOR UNCLEAR QUESTIONS ask for more information.
ANSWER IN THE SAME LANGUAGE as defined in Current session chat data
Below is a complete list of all components used in this flow to achieve its functionality. Components are the building blocks of every AI Flow. They allow you to create complex interactions and automate tasks by connecting various functionalities. Each component serves a specific purpose, such as handling user input, processing data, or integrating with external services.
Flow description
This workflow enables a customer support chatbot that is tightly integrated with FreshChat. It is designed to automatically answer user queries using your business’s internal knowledge base, and if needed, seamlessly escalate conversations to a human support agent via FreshChat. The flow provides a scalable and automated way to handle routine inquiries, ensuring users get instant help, while also allowing for smooth handover to live agents for complex or unresolved issues.
ChatOpenedTrigger node activates.MessageWidget, which is displayed via the ChatOutput. The message introduces the AI support bot, explains its capabilities, and reassures users that a human agent is available if needed.ChatInput node captures messages or file uploads from users.ChatHistory node maintains the conversation context, which helps the AI provide coherent and relevant responses.DocumentRetriever node is used to search the internal knowledge base for information relevant to the user’s question.ToolCallingAgent node, which:FreshChatHumanAssistToolComponent, which integrates with FreshChat to transition the conversation to a human agent.ChatOutput node, ensuring a smooth and interactive user experience.| Node Name | Function |
|---|---|
| ChatOpenedTrigger | Detects when a user opens the chat. |
| MessageWidget | Displays the welcome message. |
| ChatOutput | Shows messages to the user. |
| ChatInput | Collects user input and file uploads. |
| ChatHistory | Stores and retrieves the chat conversation history. |
| DocumentRetriever | Searches internal knowledge sources for answers. |
| ToolCallingAgent | Orchestrates responses, chooses between answering or escalating to a human. |
| FreshChatHumanAssistTool | Integrates with FreshChat for handover to human agents. |
In summary, this workflow provides a robust, automated customer support solution that leverages your internal knowledge base and FreshChat integration, making support operations more efficient, scalable, and user-friendly.
We help companies like yours to develop smart chatbots, MCP Servers, AI tools or other types of AI automation to replace human in repetitive tasks in your organization.
