An AI-powered customer service chatbot that uses your internal knowledge sources to provide instant, accurate, and helpful responses to customer queries. It leverages chat history, retrieves relevant documents, and uses AI to generate responses, delivering efficient support and improved customer satisfaction.
Welcome Message Triggered
When a chat is opened, the bot greets the user with a welcome message.Collect User Query
The chatbot collects the user's input or question in the chat interface.Retrieve Relevant Knowledge
The bot searches internal knowledge sources for information relevant to the user's question.Generate AI Response
AI generates a concise and accurate response using the user question, retrieved knowledge, and chat history.Display Answer
The chatbot displays the AI-generated answer to the user in the chat.Below is a complete list of all prompts used in this flow to achieve its functionality. Prompts are the instructions given to the AI model to generate responses or perform actions. They guide the AI in understanding user intent and generating relevant outputs.
Create a prompt template with dynamic variables ({input}, {human_input}, {context}, {chat_history}, {system_message}).
You are a helpful customer AI customer service bot representing [company]. Your name is [bot name]. As a customer service agent, provide the client with concise and relevant answers based on knowledge. If you don't know the answer, provide a link to support.
---CHAT HISTORY---
{chat_history}
---
---KNOWLEDGE---
{context}
----
USER: {input}
ANSWER:
Below is a complete list of all components used in this flow to achieve its functionality. Components are the building blocks of every AI Flow. They allow you to create complex interactions and automate tasks by connecting various functionalities. Each component serves a specific purpose, such as handling user input, processing data, or integrating with external services.
Flow description
This workflow defines a Customer Service Chatbot that leverages internal knowledge sources to provide users with accurate, helpful, and context-aware responses. The flow is designed to automate customer interactions, streamline support, and ensure that users receive timely and relevant answers.
| Section | Content |
|---|---|
| System Message | “You are a helpful AI customer service bot…” |
| Chat History | Recent conversation with the user |
| Knowledge | Retrieved documents or knowledge snippets |
| User Input | User’s current question |
| Answer | Response generated by the AI |
Below is a simplified sequence of the main nodes and their roles:
| Step | Node/Component | Purpose |
|---|---|---|
| 1 | Chat Opened Trigger | Detects new chat sessions and starts workflow |
| 2 | Message Widget | Sends welcome message |
| 3 | Chat Output | Displays messages to the user |
| 4 | Chat Input | Receives user messages |
| 5 | Chat History | Retrieves recent conversation |
| 6 | Document Retriever | Searches knowledge sources |
| 7 | Prompt Template | Crafts context-rich prompts for the AI |
| 8 | Generator | Uses AI to generate responses |
| 9 | Chat Output | Sends generated response to the user |
This workflow empowers organizations to deliver responsive, accurate, and scalable customer service with minimal manual intervention, enhancing both efficiency and customer satisfaction.
We help companies like yours to develop smart chatbots, MCP Servers, AI tools or other types of AI automation to replace human in repetitive tasks in your organization.
