A workflow for an AI-powered customer service agent that can answer queries about Shopify products, retrieve order status, and access information from internal documentation to assist users in real time.
Receive User Query
Collects customer questions or inquiries via chat input.Retrieve Product and Order Data
Fetches Shopify product details and order statuses as needed to answer customer questions.Search Internal Documentation
Looks up information from internal knowledge sources to provide comprehensive responses.AI Agent Composes Response
An AI agent analyzes the user's request, pulls together product, order, and documentation data, and generates a helpful answer.Deliver Response to User
Shows the AI-generated response back to the customer in the chat interface.Below is a complete list of all prompts used in this flow to achieve its functionality. Prompts are the instructions given to the AI model to generate responses or perform actions. They guide the AI in understanding user intent and generating relevant outputs.
An AI agent that connects to tools and generates responses according to a goal, backstory, and optionally a role.
Backstory:
sales woman with 20 years of experience
Goal:
you are a shop clerk with information about all the products in the online shop.
you are also able to read order status and give the user notification on their order.
you will also answer any queries that are related to the store and is present in the document retriever as data.
Below is a complete list of all components used in this flow to achieve its functionality. Components are the building blocks of every AI Flow. They allow you to create complex interactions and automate tasks by connecting various functionalities. Each component serves a specific purpose, such as handling user input, processing data, or integrating with external services.
Flow description
This workflow sets up an AI-powered virtual shop assistant for an online store, integrating product information, order status checking, and knowledge base search. The workflow automates user interactions by combining a conversational AI agent with tools for retrieving document knowledge, checking Shopify order statuses, and fetching product information. All communication is managed via chat input and output nodes, allowing for seamless, scalable, and automated customer support.
The workflow consists of the following main components (nodes):
| Node Name | Role / Functionality |
|---|---|
| Chat Input | Receives user messages as input. |
| Document Retriever | Searches and retrieves relevant documents from a knowledge base. |
| Get Order Status | Fetches order status information from Shopify given an order number. |
| Get Products | Retrieves product information from Shopify, sorted by relevance or other criteria. |
| AI Agent | Orchestrates tools, interprets user queries, and generates intelligent responses. |
| Chat Output | Displays the AI agent’s message as the chat response to the user. |
User Message Intake
The process starts with a Chat Input node, where users can type their queries. This could include questions about products, order statuses, or general inquiries about the store.
AI Agent as Virtual Shop Clerk
The input message is routed to an AI Agent node. This agent is designed as a seasoned saleswoman (with a backstory of 20 years of experience), acting as a knowledgeable shop clerk. Its goals are:
The agent is configured to use multiple tools to achieve these goals.
Integrated Tools (for the Agent):
Document Retriever Tool:
Searches the store’s knowledge base for documents relevant to the user’s query. It is highly configurable, supporting features such as:
Get Order Status Tool:
Connects to Shopify to fetch the status of a user’s order based on the provided order number. This supports real-time, automated order tracking for customers.
Get Products Tool:
Allows the agent to fetch product details from Shopify, sorted by criteria such as best-selling, price, or relevance. This supports product recommendation and catalog browsing use cases.
Response Generation and Output
The AI agent processes the user’s message, determines which tools are needed, invokes them as required, and composes a response. The generated response is sent to the Chat Output node, which presents the answer back to the user in the chat interface.
Product Inquiry:
The user asks, “What are your best-selling headphones?”
Order Status Inquiry:
The user asks, “Where is my order #1234?”
Policy/Information Query:
The user asks, “What is your return policy?”
Unified Support:
The workflow integrates multiple sources (Shopify, custom knowledge base) into a single conversational interface, providing comprehensive support.
Automation:
By automating responses to common queries, order tracking, and product recommendations, the workflow reduces manual workload and response times.
Scalability:
The modular design allows for easy extension (e.g., adding new tools or knowledge sources) and supports handling many simultaneous user conversations.
Consistency:
The AI agent ensures that customers receive consistent, accurate, and up-to-date information, improving customer satisfaction.
| Step | Action |
|---|---|
| 1. User Input | User sends a message via chat input. |
| 2. AI Agent | Receives the message, interprets intent, and selects tool(s) to answer the query. |
| 3. Tool Invocation | Agent uses Product, Order, or Document Retriever tools as needed. |
| 4. Response | Agent composes a response and sends it to the chat output for the user to read. |
This workflow enables a powerful, automated virtual shop assistant, leveraging AI and integrations with Shopify and internal knowledge bases. It is ideal for scaling customer support and sales operations in an online retail environment, ensuring fast, accurate, and context-aware responses to a wide array of customer queries.
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