Human Escalation

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Components

Eskalations-Gateway

Die Komponente Eskalations-Gateway leitet eingehende Nachrichten intelligent basierend auf Eskalationslogik weiter und ermöglicht Workflows, zwischen automatisierten KI-Antworten und dem Eingreifen menschlicher Agenten zu wechseln. Sie verfolgt den Eskalationsstatus, sorgt für nahtlose Übergänge und bewahrt den Kontext, wenn ein menschliches Eingreifen erforderlich ist.

AI Human Escalation Automation +3
• 2 min read

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