FlowHunt seamlessly integrates with the leading customer service solutions, including Freshchat. This flow template enables you to build an AI chatbot that manages basic inquiries using your internal knowledge base while forwarding the more complicated issues to a human via FreshChat.
This template uses an AI agent. Agents are autonomous bots capable of their own reasoning. This allows the Chatbot to correctly assume when it can answer a question based on connected knowledge and when it should perform a human handoff instead.
Once the contact button is pressed, the chatbot immediately changes into your Freshchat chat window. Based on your settings, it may switch to a contact form instead.
Don’t forget to fill in the Agent’s system message. Try giving the Chatbot a name, job history, and distinct personality traits to make it truly yours.
Components breakdown
Chat Input: Represents the message you send in the chat. It’s the starting point of any flow.
Document Retriever: Allows the bot to search and use information from your website and linked documents.
Chat History: Ensures the bot remembers a set amount of previous messages.
Tool Calling Agent: An autonomous AI with its own reasoning.
Freshchat Human Assist Tool: Pre-programmed tool that connects to Freshchat.
Chat Output: Component representing the chatbot’s answer.
Useful Tips
There are several ways you can adjust and improve this flow:
- Try giving the chatbot a name, job title, and some personality in the Agent’s System message. For example: “You are a helpful AI customer service chatbot representing [company]. Your name is [bot name]. You are [personality traits, type of communication, hobbies, etc.]”
- Experiment with search tools and Knowledge Retrievers to add more knowledge sources.
