Efficiency

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Glossary

Automatisation du Service Client

L’automatisation du service client exploite l’IA, les chatbots, les portails en libre-service et les systèmes automatisés pour gérer les demandes et les tâches de service client avec une intervention humaine minimale—rationalisant les interactions, réduisant les coûts et améliorant l’efficacité tout en maintenant un équilibre avec le support humain.

Customer Service Automation AI +4
• 7 min read

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