Human Escalation

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Components

Passerelle d’Escalade

Le composant Passerelle d’Escalade achemine intelligemment les messages entrants selon une logique d’escalade, permettant aux workflows de basculer entre des réponses automatisées par l’IA et l’intervention d’un agent humain. Il suit l’état d’escalade, assurant des transitions fluides et préservant le contexte lorsque la prise en charge humaine est nécessaire.

AI Human Escalation Automation +3
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