AI Chatbot with LiveChat Human Handoff
Deploy AI chatbots that know when to step aside. FlowHunt's LiveChat integration monitors every conversation for unanswered questions, negative sentiment, and explicit transfer requests—then hands off to your LiveChat agents instantly. Give customers the best of both worlds: fast AI answers around the clock, and human expertise exactly when it matters.
Smart AI-to-Human Escalation
FlowHunt's LiveChat Human Assist Tool continuously monitors conversations and steps in with a human escalation option the moment it detects a gap in AI coverage. Whether a user is frustrated, stumped, or simply asks for a person, the handoff happens in one click.
- Smart Detection:
- AI monitors for unanswered questions, negative sentiment, and explicit transfer requests to trigger escalation at the right moment.
- Instant Handoff:
- One click transforms the FlowHunt chatbot into a LiveChat window, connecting the customer to a live agent without friction.
- Customizable Trigger:
- Customize the "Contact support" button text to match your brand and tone across every touchpoint.
Knowledge-Powered Support Bot
Before any escalation happens, FlowHunt's AI draws on your connected Knowledge Sources to resolve customer questions directly. The result: faster answers, happier customers, and a leaner support workload for your LiveChat team.
- Knowledge Base Integration:
- Connect your docs and FAQs so the AI answers common questions accurately before escalating to LiveChat.
- Chat History:
- Past messages inform future answers, giving the AI full context for continuity across every conversation.
- Reduced Escalations:
- Better knowledge coverage means fewer unnecessary handoffs, freeing your LiveChat agents for complex cases.
Simple Credential Setup
Getting started with the LiveChat integration requires just one credential. No OAuth flows, no developer accounts—simply add the LiveChat Human Assist Tool to any flow, paste your license key, and your AI chatbot is ready to hand off conversations.
- License Key Only:
- Just one credential needed—your LiveChat License Key found in Settings → Channels → Website.
- No OAuth Required:
- Drop the component into any flow, paste your key, and you're done. No app approvals or redirect URIs needed.
- Works in Any Flow:
- Use the LiveChat Human Assist Tool alongside any AI agent, trigger, or knowledge source in your FlowHunt workspace.
Step 1
Open Integrations
Navigate to the Integrations page in FlowHunt and find LiveChat.
Step 2
Connect LiveChat
Click Integrate on the LiveChat card and enter your license key to connect your LiveChat account to FlowHunt.
Step 3
Get Your License Key
Log into your LiveChat account and go to Settings → Channels → Website to find your license key.
Step 4
Add to Your Agent
Open the Available Agents tab to browse LiveChat-specific flows and add them to your workspace.
Use Cases
What You Can Do with LiveChat + FlowHunt
FlowHunt's LiveChat Human Assist Tool gives you a single, powerful component that bridges AI automation and human support. Use it to deliver 24/7 coverage, intelligent escalation, and a seamless customer experience on your website or app.
- 24/7 AI with Human Backup
- AI handles inquiries round the clock, handing off to LiveChat agents during business hours.
- Intelligent Escalation
- AI detects unanswered questions or frustration and offers live chat transfer automatically.
- Knowledge-Powered Support
- Combine with Knowledge Sources so the AI answers from your docs before escalating.
- Reduced Agent Workload
- Only route conversations that truly need human attention.
- Instant LiveChat Handoff
- One click transforms the FlowHunt chatbot into your LiveChat window.
- Customer Sentiment Detection
- AI monitors tone and proactively offers human support when needed.
- Website Chatbot with Human Fallback
- Deploy on your website with seamless LiveChat escalation.
- Multi-Language Support
- AI handles common queries in any language, escalating edge cases to your LiveChat team.
LiveChat Component
The LiveChat Human Assist Tool — use it as an AI agent tool inside any FlowHunt flow.
| Component | Description |
|---|---|
| LiveChat Human Assist Tool | Enables AI chatbot to detect escalation needs and transfer users to a LiveChat human agent with one click. |
