AI Agent for ServiceNow MCP

Create a new incident in ServiceNow for tracking and resolution.

Update an existing incident with new information or status changes.

Add a comment to an incident to provide updates or request clarification.

Resolve an incident by updating its state and resolution details.

List incidents from ServiceNow with options for filtering and review.

List service catalog items available in ServiceNow for users.

Get details of a specific service catalog item by its identifier.

List categories within the service catalog for organization and browsing.

Create a new service catalog category to organize catalog items.

Update an existing catalog category's name, description, or attributes.

Move catalog items between categories to reorganize the service catalog.

Create a new variable (form field) for a catalog item.

List all variables for a specific catalog item.

Update details of an existing variable for a catalog item.

List all service catalogs available in ServiceNow.

Get recommendations for optimizing your service catalog configuration.

Update details or parameters of a service catalog item.

Create a new change request to manage planned changes in ServiceNow.

Update the details or status of an existing change request.

List change requests with filtering options for review.

Get detailed information about a specific change request.

Add a new task to a change request for tracking implementation steps.

Submit a change request for approval by authorized personnel.

Approve a pending change request to allow implementation.

Reject a change request that does not meet requirements.

Create a new user story as part of agile management in ServiceNow.

Update the details or status of an existing user story.

List user stories with options for filtering and prioritization.

Create a dependency relationship between two user stories.

Delete a dependency between user stories to update project flow.

Create a new epic for large-scale project tracking.

Update the details of an existing epic.

List all epics with filtering options.

Create a new scrum task for agile team workflows.

Update an existing scrum task's details or status.

List scrum tasks with options for filtering and tracking.

Create a new project container in ServiceNow.

Update project details or status.

List projects with filtering and management options.

List all workflows available in ServiceNow.

Retrieve a specific workflow from ServiceNow by its identifier.

Create a new workflow to automate business processes.

Update the configuration or steps of an existing workflow.

Delete a workflow that is no longer needed.

List script includes for server-side scripting in ServiceNow.

Get details of a specific script include.

Create a new script include for reusable server-side code.

Update the code or details of an existing script include.

Delete a script include from the ServiceNow instance.

List changesets that track deployments and updates.

Get detailed information about a specific changeset.

Create a new changeset for tracking deployment changes.

Update details or contents of an existing changeset.

Commit changes in a changeset for review or deployment.

Publish a changeset to make changes live.

Add a file to a changeset for deployment.

Create a new knowledge base for documentation and articles.

List all knowledge bases with filtering options.

Create a new category within a knowledge base.

Create a new knowledge article in ServiceNow.

Update the details or content of an existing knowledge article.

Publish a knowledge article to make it available to users.

List knowledge articles with filtering and search options.

Retrieve a specific knowledge article by its ID.

Create a new user account in ServiceNow.

Update the details or permissions of an existing user.

Retrieve a user by ID, username, or email address.

List users in ServiceNow with filtering and search options.

Create a new group for user organization and permissions.

Update group details, membership, or permissions.

Add members to a group in ServiceNow.

Remove members from a group as needed.

List all groups in ServiceNow with filtering options.

Create a new UI Policy for controlling form behavior.

Create an action for a UI Policy to control variable states.

List all available tool package names and show the currently loaded package.