AI Chatbot with Smartsupp Human Handoff
Deploy AI chatbots that handle customer queries 24/7 and seamlessly escalate to your Smartsupp live agents when needed. FlowHunt detects frustration, unanswered questions, and explicit requests for human help—then transfers the conversation to Smartsupp with one click.
AI-Powered Customer Support with Human Backup
Give your customers the best of both worlds: instant AI responses for common questions and immediate access to a live Smartsupp agent whenever the conversation needs a human touch. FlowHunt monitors every interaction and triggers a smooth handoff the moment it's needed.
- Smart Escalation:
- AI detects when users need human help based on sentiment and question complexity, triggering a handoff automatically.
- Seamless Handoff:
- One click transfers the conversation to your Smartsupp chat window without losing any context.
- Error Reduction:
- Fewer AI hallucinations by escalating edge cases to human agents who can respond with confidence.
Build a Smarter Support Chatbot
Combine Smartsupp's live chat power with FlowHunt's AI to create a support chatbot that truly understands your customers. Ground the AI in your own knowledge base, maintain full conversation history, and go live with minimal configuration.
- Knowledge Integration:
- Power the AI with your product docs, FAQs, and internal knowledge so it answers accurately before escalating.
- Chat History:
- Maintain full conversation context for both AI and human agents so nothing gets repeated or lost.
- Minimal Configuration:
- Just a Smartsupp key and a few components stand between you and a fully functioning support chatbot.
Easy Single-Key Setup
Getting started with the Smartsupp integration requires just one credential. No complex OAuth flows, no API keys to manage—simply paste your Smartsupp key into the component and your AI is ready to hand off conversations.
- One Credential:
- Only your Smartsupp key is needed — no complex OAuth or API configuration to manage.
- Plug Into Any Flow:
- Add the Smartsupp Human Assist Tool to any existing FlowHunt workflow in seconds.
- Customizable Button:
- Change the default "Contact support" button text to fit your brand in the Button Text field.
Step 1
Open Integrations
Navigate to the Integrations page in FlowHunt and find Smartsupp.
Step 2
Connect Smartsupp
Click Integrate on the Smartsupp card and enter your Smartsupp key to connect your live chat account.
Step 3
Get Your Smartsupp Key
Log into your Smartsupp account and go to Settings → Chat box → Insert code to find your key.
Step 4
Add to Your Agent
Open the Available Agents tab to browse Smartsupp-specific flows and add them to your workspace.
Use Cases
What You Can Do with Smartsupp + FlowHunt
FlowHunt's Smartsupp integration bridges the gap between AI automation and human connection. Use the Smartsupp Human Assist Tool inside any AI agent flow to keep customers supported around the clock while your team handles the conversations that truly need a human touch.
- 24/7 AI Support with Smartsupp Backup
- AI handles queries around the clock, handing off to Smartsupp agents when needed.
- Sentiment-Triggered Escalation
- AI detects frustration in real time and proactively offers Smartsupp live chat.
- Knowledge-Grounded Chatbot
- Combine with Knowledge Sources so the AI answers accurately before escalating.
- E-commerce Support Automation
- Handle order queries and product questions with AI, escalate complex returns to Smartsupp agents.
- Reduced Agent Queue
- Only route truly complex issues to your team, cutting down on unnecessary tickets.
- Instant Smartsupp Window
- One click transforms the FlowHunt chatbot into your Smartsupp chat widget.
- Lead Qualification & Handoff
- AI qualifies leads and passes warm conversations to human sales agents via Smartsupp.
- Always-On Customer Engagement
- Keep visitors engaged 24/7 with AI, backed by your Smartsupp team during office hours.
Smartsupp Component
The FlowHunt component that powers Smartsupp live chat handoff — use it as an AI agent tool inside any flow.
| Component | Description |
|---|---|
| Smartsupp Human Assist Tool | Enables AI chatbot to detect escalation needs and transfer users to a Smartsupp human agent with one click. |
