Support

Browse all content tagged with Support

Components

Escalation Gateway

The Escalation Gateway component intelligently routes incoming messages based on escalation logic, allowing workflows to switch between automated AI responses and human agent intervention. It tracks escalation status, ensuring seamless transitions and preserving context when human takeover is necessary.

AI Human Escalation Automation +3
• 2 min read
Glossary

Customer Service Automation

Customer Service Automation leverages AI, chatbots, self-service portals, and automated systems to manage customer inquiries and service tasks with minimal human intervention—streamlining interactions, reducing costs, and improving efficiency while maintaining a balance with human support.

Customer Service Automation AI +4
• 6 min read
Ai tools

Customer Service Chatbot

Discover how a customer service chatbot can enhance your support operations with quick, accurate responses, 24/7 availability, and seamless platform integration. Learn more about their features, benefits, and how to create one with FlowHunt's no-code builder.

AI Chatbot Customer Service +3
• 2 min read

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