How to Connect Your LiveAgent Account to a FlowHunt Flow

Introduction – What problem does this article solve?

Integrating your LiveAgent (LA) account with FlowHunt unlocks powerful automation and conversational AI features that can streamline your customer support operations. Whether you are looking to automate ticket handling, enhance live chat experiences, or trigger custom flows based on customer interactions, connecting LA to FlowHunt is a crucial step. However, many customers encounter confusion about how to set up this integration, what permissions are necessary, and how to configure messages to provide a seamless customer experience—especially when using features like prechat forms in LiveAgent.

This guide aims to provide a detailed, step-by-step walkthrough for connecting your LiveAgent account to a FlowHunt flow. It also addresses common configuration nuances, such as how to handle welcome messages when integrating with prechat, and the importance of maintaining proper support access. By following this article, you will gain clarity on the setup process, avoid common pitfalls, and ensure that your integration is both robust and user-friendly.

What is LiveAgent and How Does It Integrate with FlowHunt?

LiveAgent is a cloud-based customer service platform designed to centralize support channels like email, live chat, calls, and social media into a unified helpdesk solution. It provides businesses with tools to manage tickets, automate responses, and deliver real-time assistance via chat and messaging. Integration with FlowHunt adds an extra layer of automation and AI-driven insights, allowing you to build sophisticated workflows that react to LiveAgent events—such as ticket creation, chat initiation, or specific customer queries.

By connecting LiveAgent to FlowHunt, you empower your support team with features like automated triage, intelligent responses, and personalized customer journeys. FlowHunt can analyze chat or ticket content, trigger actions based on defined flows, and even escalate issues to human agents when needed. This integration is ideal for businesses aiming to scale their support operations, reduce manual workload, and provide quicker, more consistent service.

How to Prepare for the Integration: Prerequisites and Best Practices

Before starting the integration process, it’s important to ensure that your LiveAgent environment is ready and compatible with FlowHunt. Here are some essential preparatory steps:

• Support Access: Make sure that support-access@liveagent.com has already been added to your LiveAgent workspace. This user should have sufficient permissions to read and manage tickets and chats as needed by FlowHunt. This access is necessary for both initial setup and ongoing support or troubleshooting.
• API and Connectivity: Verify that your LiveAgent account is enabled for API access if your integration will leverage API endpoints. Keep your API credentials secure and accessible during setup.
• FlowHunt Flow ID: Identify or create the specific FlowHunt flow you want to connect, such as f7b4aa6b-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Each flow in FlowHunt has a unique ID, which you’ll need during the connection process.
• Prechat and Welcome Message Considerations: If you use LiveAgent prechat forms (which prompt visitors for information before starting a chat), you may need to adjust or remove the FlowHunt welcome message. This prevents customers from receiving duplicate greetings or conflicting instructions.
• User Communication: Notify your support staff about the upcoming integration so they are aware of new automation and possible workflow changes.

Step-by-Step Guide: How to Connect Your LiveAgent Account to a FlowHunt Flow

Follow these detailed steps to successfully connect your LiveAgent account to FlowHunt:

1. Log In to Both Platforms

• Sign in to your LiveAgent admin panel using your administrator credentials.
• Open a new tab and log in to your FlowHunt dashboard.

2. Confirm Support Access Setup

• In LiveAgent, navigate to Configuration > Agents.
• Confirm that support-access@liveagent.com is listed as an agent with proper permissions (at minimum, read and manage access to tickets and chats).
• If not already added, invite this user and complete the onboarding steps.

3. Retrieve Your FlowHunt Flow ID

• In FlowHunt, go to the Flows section.
• Locate the flow you wish to integrate—for example, f7b4aa6b-xxxx-xxxx-xxxx-xxxxxxxxxxxx. Copy this Flow ID for use in the next steps.

4. Initiate the Integration in FlowHunt

• In FlowHunt, navigate to Integrations > LiveAgent.
• Click Connect New Account (or select an existing account if previously connected).
• You’ll be prompted to enter your LiveAgent workspace details and API credentials.
• Paste your workspace URL, API key, and verify connection.

5. Map Your Flow to LiveAgent Events

• Once the LiveAgent account is connected, proceed to the Flow Mapping section.
• Assign the desired FlowHunt flow (xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx) to the relevant LiveAgent trigger. For example, you might want to trigger a flow when a new chat is started, when a ticket is created, or after a prechat form is submitted.
• Configure any additional options, such as filtering by department or channel.

6. Configure Welcome Message and Prechat Behavior

• If you use LiveAgent’s prechat form, navigate to your connected FlowHunt flow settings.
• Locate the Welcome Message option.
• Either remove the welcome message (set it to blank or disabled), or edit it to complement your prechat form. This ensures customers aren’t greeted twice or given conflicting information.
• Test the setup by initiating a chat as a customer; confirm that the only greeting comes from your preferred source (either the prechat form or the FlowHunt message, but not both).

7. Test and Validate the Integration

• Open a test conversation in LiveAgent (e.g., start a chat session or create a new ticket).
• Ensure that FlowHunt receives the correct data and that the assigned flow is triggered as expected.
• Review logs in both platforms for any errors or warnings.
• Validate that support-access@liveagent.com can access the conversation and that automations work without interruption.

8. Finalize and Communicate Changes

• Document any customizations you’ve made, especially regarding message configuration or flow triggers.
• Inform your support team about the integration, highlighting any changes to chat greetings or ticket automations.
• Periodically review both platforms to ensure the integration remains stable, especially after updates to LiveAgent or FlowHunt.

Key Notes on Prechat, Welcome Messages, and Support Access

Prechat and Welcome Messages

When integrating FlowHunt with LiveAgent’s prechat forms, message duplication can occur if both systems send greetings. The best practice is to use only one welcome message. If your prechat form already introduces your brand or provides essential information, it is recommended to disable the FlowHunt flow’s welcome message. This creates a seamless and non-redundant customer experience.

Support Access Email

Maintaining support-access@liveagent.com in your workspace is more than a one-time setup; it allows FlowHunt’s support team to assist promptly if integration issues arise, troubleshoot automations, and ensure continued access as LiveAgent’s features evolve. Regularly verify that this user remains active and that permissions are up-to-date.

Best Practices for Ongoing Integration Success

• Monitor Automations: Periodically check that all flows are triggering correctly and that no conflicts exist between LiveAgent and FlowHunt automations.
• Stay Updated: As both platforms release new features, review changelogs and update your integration if necessary.
• Document Changes: Keep a record of all integration configurations, flow mappings, and message customizations for future reference or troubleshooting.
• Train Support Staff: Ensure your team understands the new workflow, especially if automations will triage tickets or chats before human intervention.

By following these detailed steps and best practices, you can confidently connect your LiveAgent account to a FlowHunt flow and deliver a streamlined, automated customer support experience.