Copilot in Outlook Use Case: Sentiment, Tone and Email Enhancement

Copilot in Outlook helps you draft, refine and improve emails directly inside the compose window. It adjusts tone, sentiment and structure so your messages stay clear and professional while still sounding personal when needed. This use case shows how inline drafting, tone control and sentiment prompts work in real time.

Here are the three key points:

1. Inline drafting helps you generate structured emails with specific details such as times, dates and context.
2. Tone and sentiment controls allow you to make a message more formal, more respectful or more friendly.
3. Response enhancement tools help you fix tone, improve clarity and ensure you address all points in an incoming email.

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Drafting an Email with Inline Copilot

The inline Copilot action lets you write natural instructions, and Outlook produces a full draft based on your intent.

• Start a new email and describe what you want to write.
• Copilot generates the structure, tone and flow automatically.
• You can refine the draft by adding details or changing constraints.

Adding Specific Details

You can guide Copilot with extra context such as:

• Recipient name
• Specific meeting days
• Preferred times
• Format options such as online or in person

Copilot rewrites the message instantly to reflect the new requirements.

Adjusting Sentiment and Tone

If you know the recipient personally, you can add context like weekend plans or shared conversations.
If the recipient is your manager, you can specify more professional tone, and Copilot updates the message accordingly.

Creating Variations Including Creative Formats

Copilot can also shift formats entirely.
For example, asking it to make a poem out of the email transforms the whole message while preserving the core meaning.

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Replying to Existing Emails with Copilot

When replying to a message, Copilot uses the incoming email as context.

Generating a Clear and Precise Response

By prompting Copilot to:

• Acknowledge the issue
• Confirm the resolution
• Express understanding
• Offer additional support

you receive a complete professional reply ready to send.

Checking Coverage with the Copilot Sidebar

You can copy the draft into the sidebar and ask Copilot to create a checklist to ensure the reply covers all key points from the original message.

This verifies that:

• The complaint was acknowledged
• The incident details were included
• The resolution was confirmed
• Customer satisfaction was addressed
• Further assistance was offered

Enhancing the Tone of an Email You Wrote

Copilot can also refine your own draft without changing the meaning.

Fixing Tone and Professionalism

Highlight your message and ask Copilot to:

• Improve professionalism
• Adjust sentiment
• Offer alternative solutions
• Clarify deadlines

It keeps the content while upgrading tone and structure.

Adding Project Details and Deadlines

Providing details such as:

• Project name
• Recipient
• Completion date

allows Copilot to update the message accurately and consistently.

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Summary

• Copilot drafts emails with structured clarity using natural instructions.
• Tone and sentiment prompts help you create professional or friendly versions as needed.
• Reply generation uses the original message for context aware clarity.
• The sidebar helps verify content with a coverage checklist.
• Tone enhancement improves your own drafts while maintaining intent.

If you want to master Copilot from the ground up and learn every essential skill for real world productivity, explore our Microsoft 365 Copilot Essentials training programme:
https://www.flowhunt.io/services/ai-training/microsoft-365-copilot-essentials/