How Babynabytek achieves 24/7 customer support with FlowHunt AI chatbot

Babynabytek Boosts Customer Support with FlowHunt AI Chatbot:

• Increased orders through FlowHunt chatbot engagement
• Extended time spent on website with AI assistant
• Almost zero chatbot maintenance required
• 24/7 automated customer support with FlowHunt

Since 2008, Babynabytek has operated an e-shop focused on children’s room furnishings. The company has gradually expanded into EU markets with separate e-shops under the banaby brand, with plans to transition the Czech and Slovak websites to this brand in 2026. With approximately 20 employees, they focus on delivering exceptional customer support from product selection through post-purchase care.

Before implementing FlowHunt, the customer support team struggled with repetitive queries requiring manual resolution and had no way to provide automated support during evening and night hours. This meant potential customers had to wait until business hours for answers, leading to missed opportunities.

In search of always-on support with FlowHunt

Pavel Soucek, Customer Care Supervisor and CMS Editor at Babynabytek, says that their team was looking for a solution that would provide fast responses and 24/7 support. That’s when they discovered FlowHunt.

Using FlowHunt’s no-code platform, the chatbot was trained on Babynabytek’s product catalog, policies, and common customer questions, ensuring accurate and helpful responses. FlowHunt’s AI image generation capability also helps them enhance product presentation and keep pace with modern e-commerce standards.

We want to keep up with the times and respond to customer needs as effectively as possible.

From setup to round-the-clock success with FlowHunt

Babynabytek benefits from FlowHunt’s AI chatbot and image generation features. The implementation process was smooth thanks to the patience and expertise of the FlowHunt team. Pavel specifically praised the support they received during onboarding.

The patience of Mr. Renner and his colleagues with all questions and comments made the process seamless.

Almost zero need to correct the chatbot. It works accurately, giving us more time for work in the e-shop.

Immediate impact with FlowHunt AI automation

From the start, the Babynabytek team could benefit from having a FlowHunt AI assistant that never sleeps: All customer inquiries handled 24/7 with FlowHunt Customers receive instant support even during evening and night hours when the team is unavailable. Increased orders through FlowHunt chatbot FlowHunt’s chatbot interactions drive additional sales by helping customers find the right products and answering questions immediately. Extended session times FlowHunt’s AI assistant keeps visitors engaged longer on the website, exploring products and learning about options. Minimal maintenance with FlowHunt The FlowHunt AI performs accurately with minimal oversight, freeing the team to focus on strategic improvements.

A chatbot that works while we sleep.

Opportunities ahead with FlowHunt

With an eye on the future, Babynabytek anticipates exciting growth opportunities with FlowHunt. The team plans to expand their AI usage to include automation of responses, communicating order status to customers, and generating product photos and videos. They’re particularly interested in leveraging FlowHunt’s capabilities to create compelling visual content at scale and keep customers informed throughout their purchase journey.

Company: Babynabytek / banaby Industry: E-Commerce - Children’s Furniture & Room Furnishings Company Size: ~20 employees Location: Czech Republic (expanding across EU markets) FlowHunt Features Used: AI Chatbots, Image Generation Website: babynabytek.cz