Human Assist
FreshChat Human Assist
Tool that lets the user contact a human support agent via FreshChat.
Category: Human Assist · Plans: Trial, Starter, Pro, Premium, Enterprise · Type: FreshChatAssist
Inputs#
| Field | Type | Required | Default | What it does |
|---|---|---|---|---|
| FreshChat Script URL | Text | Yes | (empty) | Script URL of FreshChat |
| Include Link to Chat History | Yes/No | No | Off | Include a link to the chat history in the email. |
| Button Text | Text | No | Contact Support | Text to display on the button. |
Outputs#
| Output | Type |
|---|---|
| Script Url | Text |
| Button Text | Text |
Use as an agent tool#
Tool name: human_assist_tool
Useful when the chatbot is unable to answer the user’s question or its uncertain about the response or there is not enough evidence to answer user question in context. Tool will initiate transferring the chat to human Agent.