Triggers
Zendesk Chat Input
Receives customer chat messages and routes based on escalation state. AI handles unescalated conversations; escalated messages are forwarded to Zendesk.
Category: Triggers · Plans: Trial, Pro, Premium, Enterprise · Type: ZendeskChatInput · Beta · Trigger
Inputs#
| Field | Type | Required | Default | What it does |
|---|---|---|---|---|
| Max Characters | Number | No | — | Maximum number of characters for the input. Leave empty for unlimited. (Advanced) |
Outputs#
| Output | Type |
|---|---|
| Message | Any |
| Is Escalated | Yes/No |
| Conversation Id | Any |
| Ticket Id | Any |
| Active Path | Any |
| Max Characters | Any |